Question: QUESTION 3 Breakthrough Improvement is A. Discontinuous B. The result of innovative and creative thinking C. Both of the above QUESTION 4 The Key Role

QUESTION 3 Breakthrough Improvement is A. Discontinuous B. The result of innovative and creative thinking C. Both of the above QUESTION 4 The Key Role of Process in Reengineering is to A. Match conformance to expectations of customers B. Design new ways to do business C. Reach good quality through innovation

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