Question $3$

Effective change management requires that managers:

Focus on management innovation

Identify performance gaps by routinely assessing operational activities and performance

Delegate supervision of change management to staff

Resist change and focus on the status quo

None of these are correct.

Question $4$

Employee engagement is best described as:

Employee interpersonal skills

Employee positive attitude

Employee motivation and commitment to the organization

Employee focus on completing their jobs

All of these are correct.