Question $3$

Flexibility is important in managing quality and can be achieved in many different ways. Which of the following is NOT one of them?

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Manufacturing technology can be installed in a way that makes it easy to alter the workflow.

b Workers can be trained to be able to perform several different tasks.

Detailed and specific rules and processes can be established for operational processes.

d Customers can be offered a choice in shipping methods.

e All of these are ways in which flexibility can be achieved.