Question $3$

$($Marks: $20)$

Communication is regarded as a key aspect in the development of meaningful relationships between an organisation and its stakeholders. Discuss how Green Threads can effectively use the internet and social media as an approach to improve stakeholder relationships and engagement.

$($c$)$ The Independent Institute of Education $($Pty$)$ Ltd $2024$

Page $6$ of $14$

$24$

$2024$

Question $4$

$($Marks: $30)$

In a highly competitive marketplace, many organisations have adjusted their focus towards being more customer centric. Provide a conclusive report for Green Threads, a relatively new organisation$/$ brand in the South African market, on how they can successfully implement the seven pillars of customer centricity.

$[$TOTAL MARKS: $100]$