Question (3): Multiple choice questions: (10 marks) 1- Quality starts by understanding a Customer requirements. b. Competitors. c. Building a mission statement. d Quality tools. 2- Key factors that are needed which together achieve the mission statement. a Critical Success factors. b. Key Performance indicators. Quality process. d Suppliers and partners. 3- There are two distinct, but interrelated aspects of quality are: .. Design & Conformance of Design b. Price & Customers Suppliers & Partners d. Features & Functionalities. 4-Adair's model of action-centred leadership addresses in the form of three overlapping circles. a. Task needs, team needs, individual needs. b. Specific needs, measurable needs, Realistic needs. . c. Customer needs, Process needs, Social needs. d. All of the above