Question (3): Multiple choice questions: (10 marks)

1. Quality starts by understanding_______________.
   1. Customer requirements.
   2. Competitors.
   3. Building a mission statement.
   4. Quality tools.

2. Key factors that are needed which together achieve the mission statement.

1. Critical Success factors.
2. Key Performance indicators.
3. Quality process.
4. Suppliers and partners.

3. There are two distinct, but interrelated aspects of quality are:

1. Design & Conformance of Design
2. Price & Customers
3. Suppliers & Partners
4. Features & Functionalities.

4. Adairs model of action-centred leadership addresses ______________ in the form of three overlapping circles.
   1. Task needs, team needs, individual needs.
   2. Specific needs, measurable needs, Realistic needs.
   3. Customer needs, Process needs, Social needs.
   4. All of the above.