Question (3) Read the below case study and answer the following questions

Southwest Airlines Co. ("Southwest") is a major domestic airline that provides primarily short haul, highfrequency, pointtopoint, lowfare service. Founded in 1971 and headquartered in the US, Southwest is a large lowcost airline. Airlines rely on key inputs such as aircraft, fuel and labour in order to operate. Like any airline it is sensitive to jet fuel prices and other operating costs. FORTUNE has listed Southwest Airlines among Americas Top Ten most admired corporations and previously ranked Southwest Airlines in the top five of the Best Companies to Work For in America. Today Southwest operates over 500 Boeing 737 aircraft in 66 cities. Southwest has among the lowest cost structures in the domestic airline industry and consistently offers the lowest and simplest fares. Southwest also has one of the best overall Customer Service records. The company is committed to provide its employees with a stable work environment with equal opportunity for learning and personal growth; there are more than 35,000 employees throughout the Southwest system. The airline is unionized (heavily unionized when compared with other US airlines). In 1995, Southwest became one of the first airlines to have a web site. In 2006, 70 percent of flight bookings and 73 percent of revenue was generated from bookings on southwest.com.

1. Discuss what is meant by the term 'decision making'. Why is decision making often described as the essence of the managers job?
2. There is a difference between wrong decisions and bad decisions? Why do-good managers sometimes make wrong decisions? Bad decisions? How can managers improve their decision-making skills?
3. How do we make good decisions when faced with difficult problems? Apply the decision-making process to a scenario of your choice