QUESTION $3$: SELECTION

Assume that you have received $15$ applications for the below position after advertising it$.$ Now:

$($i$)$ map out the full SELECTION process steps you intend to follow and describe what each step would entail.

$($ii$)$ be sure to make the planned selection steps applicable to the specific position. Join Our Team as a Data Repair $-$ Tier $1$ Technical assistance Engineer!

Are you passionate about providing top$-$notch technical assistance for internet$-$based products? Do you thrive in a fast$-$paced, agile environment where your problem$-$solving skills make a real impact? If so$,$ we want you to be part of our dynamic team as a Data Repair $-$ Tier $1$ Ttechnical assistance Engineer!

About Us:

We are a leading provider of cutting$-$edge internet$-$based products, and we're on the lookout for a skilled technical assistance Engineer to join our customer service team. As a Tier $1$ support expert, you'll play a crucial role in ensuring our customers receive the best assistance for their technical issues.

Key Responsibilities:

$$ Provide Tier $1$ support to end users, dealers, and distributors through phone, web$-$based tools, and email.

$$ Conduct troubleshooting and offer technical assistance to address user issues.

$$ Serve as a liaison during problem escalations between customers and Tier $1$ support.

$$ Assist customers during installations and provide guidance on proper product use.

Required Skills:

$$ Strong understanding of Ethernet, TCP$/$IP routing, and network packet analysis tools.

$$ Technical and analytical skills with a solid background in software problem analysis and resolution.

$$ Proven ability to work in a self$-$directed environment.

$$ Excellent problem$-$solving skills for success in a fast$-$paced, agile environment.

$$ Positive, proactive, and innovative thinker.

$$ Exceptional written and verbal communication skills for professional client interfaces.

$$ Sales support experience to help resellers and end users select optimal configurations.

Desired Skills:

$$ Experience troubleshooting and correcting Jitter, latency, and packet loss across public or enterprise networks.

$2+$ years of Telecom and networking experience in a technical assistance$/$help desk role.

$$ Network$+$ and CCNA certification $($preferred$).$

Education:

$$ Network$+$ and CCNA certification $($preferred$).$

Work Status:

$$ Full time.

Travel:

$$ The position requires $0\%$ travel.

Reporting:

$$ Reports to the Manager of Customer Service technical assistance.

Why Join Us$?$

$$ Competitive salary and benefits package.

$$ Collaborative and innovative work environment.

$$ Opportunities for professional development and growth.

If you're ready to take on this exciting challenge and grow with us$,$ apply now by sending your resume and cover letter to $[$email@example.com$].$ Join us in shaping the future of technical assistance!