Question: Question 3 [Soalan 3] (10 Marks / Markah) From the Pareto chart developed in question 2(a), for the highest number of customer complaint item in

Question 3 [Soalan 3] (10 Marks / Markah) From the Pareto chart developed in question 2(a), for the highest number of customer complaint item in year 2021, discuss TWO (2) most effective Total Quality Management (TQM) tools that Mr Rajoo could use to explain the corrective actions to the management. [Daripada carta Pareto yang dibina dalam soalan 2(a), untuk bilangan item aduan pelanggan tertinggi pada tahun 2021, bincangkan DUA (2) alatan Pengurusan Kualiti Menyeluruh (TOM) paling berkesan yang boleh digunakan oleh Encik Rajoo untuk menerangkan tindakan pembetulan kepada pihak pengurusan.] (10 Marks/Markah) 0000000

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