Question $3$: Using best practices without becoming average $(5$ Marks$)$ Critically evaluate the argument that using best practices like ITIL can make organisations average. $3\mathrm{.}1.$ Based on your experience, how have best practices helped or hindered innovation? $3\mathrm{.}2.$ What examples from your environment show creative adaptation of best practices? $3\mathrm{.}3.$ How can an organisation avoid simply copying others and still benefit from standards? Suggested guidelines Encourage students to engage with the notion that best practices provide a foundation $($Sanker$,2017,$ p$.9899),$ and success depends on what is built beyond that foundation. Examples from local government, SMMEs, or NGOs could be used