Question $3$: Your business image needs to be board.

across the

a$)$ displayed

b$)$ consistent

c$)$ creative

d$)$ flashy

Question $4$: Being offered the super$-$size option in a fast food restaurant is known as what?

a$)$ Upselling

b$)$ Onselling

c$)$ Adselling

d$)$ Upsetting

Question $5$: For a business, having separate sales and customer service departments is the best model.

a$)$ True

b$)$ False

Question $6$: As an electrician, part of your job will involve analysing how and why you have lost business. How many areas are there that can become defective and result in lost business?

a$)3$

b$)4$

c$)5$

d$)6$

Question $7$: Dissatisfied customers discover their purchase was not "worth it$"$; this can be an indication of a defective

a$)$ customer

b$)$ delivery

c$)$ service

d$)$ message

$".$ giving you the appertentity to criange the