Question 31 (2 points) Which choice below does not characterize the applications quagmire? systems that are obsolete systems that are most likely to be supported by vendors O remain poorly documented are often duplicated Question 32 (2 points) COBOL was a popular computer langue developed primarily for business types of applications. It first was used in the: 1960s 1970s 1980s 1990s after 2000 Question 33 (2 points) Regarding application portfolio management (APM) existing applications in an organization that are low in technical condition (need a lot of work) and low in business value should be considered for renewal. True False Question 34 (2 points) Metrics for systems development (SD) should be designed to accomplish four goals. Which of the following is not one of the stated goals? increase buy-in O promote desired behavior Omanage vendor relations O monitor performance Question 35 (2 points) Moving to new modes of__and__ is likely to have dramatic impacts on the structure and function of IT. innovation, operations O governance, management competition, measurement infrastructure, service delivery Question 36 (2 points) Which of the following is not a specific dimension of the cumulative customer experience? attitude O price O feedback and action demographics Operceptions and expectations Question 37 (2 points) Artificial intelligence is being emphasized a lot today in business, and it is a term or concept that traces its roots to only within the past decade. True False Question 38 (2 points) Which choice below best describes the situation experienced by Frito-Lay (FL) after the company introduced the hand-held computer? the amount of data FL actually had to manage was reduced OFL's customers found little value in the HHC OFL's route drivers found little value in the HHC O FL lacked an appropriate information architecture to deal with the HHC data