QUESTION 33 The most significant negative consequence of information overload is that receivers fail to distinguish between the important and the trivial. O senders are able to identify different audiences o receivers end up with a bewildering array of knowledge. senders have a sense that they are providing widespread education. QUESTION 34 The greatest benefit of impersonal written communication is the ability to o ensure a high degree of information richness. convey complex information on sensitive topics O reach a large number of receivers. obtain feedback almost instantaneously. QUESTION 35 Which of the following statements about communication is false? Many of the basic management processes cannot be performed without effective communication. What you say is more important than what the other person hears. Silence is a form of communication Communication is irreversible and becomes a part of your permanent record. Understanding cross-cultural communication is important to global business QUESTION 31 Anything that hampers any stage of the communication process is known as feedback noise. O a code. fuzz. QUESTION 32 Which of the following is an appropriate time to use e-mail? When you are angry When your message may be misunderstood When you are cancelling or apologizing When you are criticizing When you need record of the conversation