Question 37 2 pts The soft square refers to those elements that are more difficult to adjust due to the timing it takes to change such as style, staffing and skills. True False Question 38 2 pts What phase of Change is associated with formalization of new processes? Unfreezing Refreezing Thawing oo Changing Question 39 2 pts During the three phases of change, what phase is associated with recognizing the current way of doing business is not working? Motivating Moving Change Refreezing