Question: Question 4 1 ( 1 point ) is used to refer to a company's practice of identifying and addressing customer trends and problems after they

Question 41(1 point)
is used to refer to a company's practice of identifying and addressing customer trends and problems after they occur.
Consumer confidence forecasts
8
Competitive analysis
Reactive customer monitoring
Proactive customer monitoring
Continuous data mining
Question 4 1 ( 1 point ) is used to refer to a

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