Question $41(1$ point$)$

Television may soon allow interactive advertisements for consumers to respond to ads instantly.

Question $41$ options:

a$)$ True

b$)$ False

Question $42(1$ point$)$

The term brainstorming has become synonymous with any kind of creative thinking.

Question $42$ options:

a$)$ True

b$)$ False

Question $43(1$ point$)$

The best way to get a good employee is to:

Question $43$ options:

a$)$

train new employees in empathy.

b$)$

have motivation sessions for all employees.

c$)$

set clear parameters so employees know what is expected of them.

d$)$

hire the right person in the first place.

Question $44(1$ point$)$

Customer recovery is best defined as:

Question $44$ options:

a$)$

getting back customers who have defected to another business.

b$)$

the effort to satisfy unhappy customers to prevent their leaving.

c$)$

both A and B

d$)$

neither A nor B

Question $45(1$ point$)$

The final version of a company vision theme should be:

Question $45$ options:

a$)$

a paragraph describing the company$$s goals and values.

b$)$

agreed upon by all employees.

c$)$

ten words or fewer.

d$)$

arrived at by consensus.

Question $46(1$ point$)$

Lead an A$-$Plus idea$-$generating meeting by

Question $46$ options:

a$)$

Starting and ending the meeting on time

b$)$

Acknowledging contributions by saying "good thought"

c$)$

End the meeting by giving people specific assignments

d$)$

All of the above

Question $47(1$ point$)$

Employees can be just as stressed about advancing too rapidly in an organization as they may be about job insecurity.

Question $47$ options:

a$)$ True

b$)$ False

Question $48(1$ point$)$

Having a "service department" for most organizations should be

Question $48$ options:

a$)$

mandatory for all companies.

b$)$

seen as a redundancy.

c$)$

a no$-$brainer.

d$)$

all of the above

Question $49(1$ point$)$

Tacit knowledge is knowledge:

Question $49$ options:

a$)$

we assume people have.

b$)$

that we know but we can$$t really explain or share.

c$)$

that comes from unremembered experiences.

d$)$

none of the above

Question $50(1$ point$)$

Unproductive job stress comes from which of the following issues?

Question $50$ options:

a$)$

Worker characteristics

b$)$

Working conditions

c$)$

Both A and B

d$)$

Neither A nor B