Question 4 (1 point)

Differentiation refers to setting an organization apart in some way other than:

Question 4 options:

	high quality.
	customization.
	better technology.
	low price.
	unusual products.

Question 5 (1 point)

Which of the following conditions underlie the formation of high-performance work systems?

Question 5 options:

	Individuals, not teams, perform work.
	Employees should specialize in a field rather than building multiple skills.
	Employees participate in planning changes in equipment, layout, and work methods.
	Employees should be given performance feedback in an informal manner.
	Employees should be focused on their part of work than the final product.

Question 6 (1 point)

A learning organization:

Question 6 options:

	uses fewer resources for training.
	avoids the use of information systems.
	mainly focuses on teaching skills.
	has fewer managers than other organizations.
	has employees who are willing to share information.

Question 7 (1 point)

Which of the following statements, if true, would show that an employee is experiencing occupational intimacy?

Question 7 options:

	The employee has learned all aspects of work.
	The employee provides valuable suggestions to co-workers and helps then when needed.
	The job has become a part of the employee's sense of who she is.
	The employee's performance matches expectations.
	The employees does not have many conflicts with other employees.

Question 8 (1 point)

Developing a written code of ethics can be effective if the codes:

Question 8 options:

	are based on religious teachings followed by the majority of employees.
	are developed with input from employees about situations they encounter.
	are developed by a third party with a neutral perspective of the company.
	are formulated and implemented by the top managers alone.
	the ethical policies are implemented across the organization as a one-time process.

Question 9 (1 point)

Which of the following is a suggestion to improve HRM practices?

Question 9 options:

	It should be improved as a whole than focusing on isolated practices.
	The recruitment and selection system should be improved before improving other systems.
	The pay structure should be altered only after altering the other systems.
	The isolated practices should be implemented one after another to reduce the impact of the change.
	The HR department should attempt to improve only those practices that directly affect employee motivation.

Question 10 (1 point)

Which of the following HRM practices can help an organization achieve high performance?

Question 10 options:

	Highly selective sharing of information between groups and individuals.
	Individuals and groups working as remote performance centers.
	Work system that is centrally aligned and disciplined.
	Pay system that rewards company loyalty rather than skills.
	Selection system that is fully related to the job.

Question 11

Performance management systems contribute to organizational goals best if they:

options:

	do not consider situational constraints when measuring employee performance.
	link performance measures to meeting internal and external customers needs.
	treat external customers as more important than internal customers.
	outsource the evaluations to professionals specialized in the area.
	fully base their decisions on evaluations of immediate supervisors.

14. In order to increase the confidentiality of human resource information, organizations engaging in e-HRM:

	have reduced the extent of information available to HR professionals.
	are increasingly placing company-specific information on a secure intranet.
	have reduced the overall scope of the e-HRM system.
	have restricted the access to employee information and only members of top management access such information.
	have reduced the use of Internet to co-ordinate the activities.