Question: Question 4 ( 1 point ) What are the two ultimate goals of customer relationship management ( CRM ) ? Improving customer loyalty and retention

Question 4(1 point)
What are the two ultimate goals of customer relationship management (CRM)?
Improving customer loyalty and retention
Increasing social media followers and exposure
Enhancing marketing efficiency and effectiveness
Redcing product returns and customer complaints
Question 4 ( 1 point ) What are the two ultimate

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