Question 4 10 marks

Determine whether the following comments are True or False:

a) Obtaining a judgment is a method of ensuring payment will be received, although in

some cases that may take a number of years.

b) In telephone collections it is important to speak at relatively the same pace as the

customer, regardless of the speed at which they speak.

c) After an ultimatum to take legal action is delivered, and the debtor doesn't respond, the

collector should immediately proceed to legal action.

d) If a customer must make payments on account to settle a debt that should have been

paid on a specific due date, it is important to tie the repayments to the specific dates the

customer receives funds, in order to reduce the risk of default.

e) If a customer disputes a part of the debt that is outstanding the best approach is to

agree to investigate immediately, and get back to them as soon as you can confirm or

disprove their dispute, so they can pay