QUESTION 4 1,180 -803 Staff turnover zero 5%/month Month-24 values under alternative scenarios Staff New staff per month Staff lost per month pdf O or 4 80 O or 4 Skills per new person hired 0 months 24 Average skills 20 per person 14.8 10.0 Team skills lost per month through turnover 50 40 Training days per month 4 People trained per day 10 Skills added per person-day 3 Team skills added per month 120 Total team skills Total team skills lost per month 1,500 1,180 zero 24 0 months 803 120 120 960 118 months Fraction of team skills forgotten per month 0.1 x 118 120 Team skills forgotten per month 80 months 24 The model above shows a call center with a stock of Staff and a stock of Total Team Skills. Putting those two stocks together, the call center can figure the average skills per person and develop goals for how many skills they want the "average person to have. Question: In the picture above, how many skills/month are lost due to turnover in month 24 in the 5% turnover / month scenario? Answer: QUESTION 4 1,180 -803 Staff turnover zero 5%/month Month-24 values under alternative scenarios Staff New staff per month Staff lost per month pdf O or 4 80 O or 4 Skills per new person hired 0 months 24 Average skills 20 per person 14.8 10.0 Team skills lost per month through turnover 50 40 Training days per month 4 People trained per day 10 Skills added per person-day 3 Team skills added per month 120 Total team skills Total team skills lost per month 1,500 1,180 zero 24 0 months 803 120 120 960 118 months Fraction of team skills forgotten per month 0.1 x 118 120 Team skills forgotten per month 80 months 24 The model above shows a call center with a stock of Staff and a stock of Total Team Skills. Putting those two stocks together, the call center can figure the average skills per person and develop goals for how many skills they want the "average person to have. Question: In the picture above, how many skills/month are lost due to turnover in month 24 in the 5% turnover / month scenario