QUESTION $4$

$(20$ MARKS$)$

$4\mathrm{.}1$ Compare and contrast the Standards$-$Based Approach and the Organization$-$Wide and Team Project

$(10$ Marks$)$

Approaches to quality improvement in public services. In your answer, discuss the key features, implementation phases, and potential advantages and disadvantages of each approach.

$4\mathrm{.}2$ Evaluate how these approaches incorporate elements of Total Quality Management $($TQM$)$ and their

$(10$ Marks$)$

applicability in different service contexts.