Question $4(20$ points$)$

The following provides examples of open$-$ended and closed$-$ended questions. Please

look at the question examples or description and label each as either OPEN or

CLOSED.

The customer response is

encouraged to disclose a

narrative in response to the

answer which is not brief.

Salesperson question: $"$So$,$

you want the product to be

able to withstand impact?"

Customer: "Yes."

Responses encourage richer

and more expansive

information.

The customer response is

limited to one or two

words.