QUESTION $4$

$(25$ Marks$)$

The workforce at Superquality supermarket is diverse as it comprises employees of different genders, age groups, ethnicity, and nationalities. Even though diversity is integral to Total Quality Management as it provides for a range of views which are important for effective teamwork and continuous improvement, the reality is that it also comes with some challenges. Elaborate on challenges that having such a diverse workforce at the supermarket could present and the barriers that may bring about friction.

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