QUESTION $4$

$(25$ marks$)$

Two years have passed since the appointment of the contact centre sales agents, and now only eight remain. These eight remaining contact centre sales agents are high performing employees and regularly exceed their performance targets. As HRD manager you are impressed with the commitment and conscientiousness shown by these eight contact centre sales agents, and you believe that it is important for Cellular Today to assist them with their career management, but first you need to secure the buy$-$in of the Management Committee.

As HRD manager, prepare a report to the Management Committee, identifying the relevance and importance of career management for the employees of Cellular Today, and make recommendations for its implementation.