Question: Question 4 20 points Save Answer Calls to a technical support center arrive to a Poisson process with a rate of 15 per hour. The

Question 4 20 points Save Answer Calls to a

Question 4 20 points Save Answer Calls to a technical support center arrive to a Poisson process with a rate of 15 per hour. The time for a support person to serve one customer is exponentially distributed with a mean of 5 minutes. The support center has 2 technical staff to assist callers. Compute the average number of customers in the system O a. L = 5 clients ObL = 12 OcL=15 clients OdL = 1.83 clients Question 4 20 points Save Answer Calls to a technical support center arrive to a Poisson process with a rate of 15 per hour. The time for a support person to serve one customer is exponentially distributed with a mean of 5 minutes. The support center has 2 technical staff to assist callers. Compute the average number of customers in the system O a. L = 5 clients ObL = 12 OcL=15 clients OdL = 1.83 clients

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