Question $4$

a$)$ Having changed something about yourself, how would you encourage someone else to make a change?

$[10$ marks$]$

b$)$ Describe the steps involved in benchmarking.

$[10$ marks

Question $5$

a$)$ Why is record keeping important? What types of records do effective organizations keep? $[10$

marks$]$

$10$ marks$]$

Question $6$

Why is it important to translate the vision and mission into day$-$to$-$day activities?

$[20$ marks$]$