QUESTION $4$

An effective manager will most frequently adopt a competing mode with the employees he or she manages.

True

False

QUESTION $5$

The meaning we give to non$-$verbal messages guides and directs our attitudes and behaviors.

True

False

QUESTION $6$

We often perceive that conflict is bad and, therefore, avoid addressing it$.$

True

False

QUESTION $7$

True conflict situations, or head bangers, always require the intervention of an experienced mediator.

True