Question 4 Benchmarking identifies the best practices of comparable internal and external units. For internal units, information can be gathered that reveals how the best unit achieves its results; these procedures can then be adopted by other comparable units. For external units, the performance standards provide an incentive to find ways to match the performance (it may sometimes be possible to determine the ways the performance is achieved). a) Based on the above scenario, describe the benefits and limitations of the four types of benchmarking. b) Explain the benchmarking process. (20 marks) (5 marks) END OF QUESTION PAPER