Question 4. Change Management Complete this question in the e03/q04 directory. Identify the following statements as either TRUE or FALSE. Enter your answers in a04.txt. A. People always resist change, so the best strategy is to use management authority to implement the change and then make people accept it. B. People resist change for self-serving reasons, so it is important to make them accept it. C. Both project management and ITIL service transitions include accepted best practices so people seldom resist change if you use either of those two approaches. D. When you change information systems you are only changing computers, software, networks and data as a result you don't need to worry about change management. E. One part of helping people accept change is training them how to use the new information services. F. Recognized forms of resistance to change include confrontation, rejection, avoidance and faking