Question: Question 4: Critical Thinking ITIL 4 in Action (25 marks)Imagine you are an IT Manager in a company struggling with inefficient IT processes and poor

Question 4: Critical Thinking ITIL 4 in Action (25 marks)Imagine you are an IT Manager in a company struggling with inefficient IT processes and poor customer experience. Using ITIL 4s principles, how would you approach transforming IT service management to improve efficiency and customer satisfaction?

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