Question 4 EyesOn, a global optical retail chain has expanded its presence in Hong Kong with 8 retail stores since 2018. It aims to deliver superior services, professional advice, high quality prescription glasses including frames and lenses, contact lenses and sunglasses at affordable price. In order to sustain competitiveness, Anson, the HR manager who is well regarded as a proactive and open-minded professional, has been introducing different trainings to employees at all levels. To minimise the possible risks from COVID-19, Anson works with his team to transform all face-to-face training for all newly recruited shop assistants into online leaming. (a) Assume you have accepted the offer from EyesOn for the post of shop assistant and will report duty after two weeks. EyesOn requires you to complete eight online videos covering the product knowledge and customer services skills. From your perspective, define online learning and explain TWO reasons why you think online learning is not effective for you. (5 marks) (b) Frontline supervisors in flagship store (Central) completed "Sys-Training and leamed the operation of upgraded POS and inventory management system. The quarterly report (June 2020) showed net profit has been increased to HK$272,500, compared with last quarter (March 2020) HK$218,000. [Each answer from [i] to (iii) carries one mark; (iv) carries 2 marks] (5 marks) [i] What is the amount of training benefits increase after the completion of Sys-Training? [ii] CodeMaster, IT consultant firm charged EyesOn HK$24,600 to deliver the Sys-Training including training design, materials, rental of training center, etc. What is the value of ROI of Sys-Training (round up to one decimal place)? [iii] Anson reappointed CodeMaster to deliver the Sys-Training to another retail branch (Wan Chai) at discounted fee, HK$18,200. The quarterly net profit was increased by HK$31,900. What is the Rol% of Sys-Training (round up to one decimal place)? [iv] Assume you were Anson. Based on the answers in Question 4(b)(ii) and Question 4(b)(iii), what is the implication that you will draw regarding the Sys-Training? (c) As an experienced and communicative shop manager in EyesOn, you are going to train two new shop assistants who have no relevant experience in optical business. Use the FIRST FIVE stages of PROPER framework (in correct sequence) and frontline tasks as example, explain your on-the-job training process comprehensively. (10 marks) 5A, frames and lenses, contact lenses and sunglasses