Question: Question 4 In an ideal situation, DSI would Driven solely by customer satisfaction survey results Work bottom up , with top - management only weighing
Question
In an ideal situation, DSI would
Driven solely by customer satisfaction survey results
Work bottom up with topmanagement only weighing in if absolutely necessary
extend beyond a single enterprise to include integration with key suppliers and key customers
be used only internally by the organization
shared publicly in an annual report
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