Question: Question 4 Internet trade platforms such as Amazon have changed the way we purchase goods and enable the online buying of a vast range of

Question 4

Internet trade platforms such as Amazon have changed the way we purchase goods and enable the online buying of a vast range of products.

Based on the above statement discuss the types of service process technology that can be used to process information and customers to ensure performance objectives within the process are met to a high standard. (10 marks)

What are the challenges for an organization in implementing IT systems and what are your recommendations? Use examples of how these apply within Amazon (15 marks)

(Total 25 Marks)

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