Question 4 please!

3:34 K HW 1.pdf MGMT 362 Fall 2020 Service Management Homework Assignment 1 Note 1: Your answer to EACH question must be at least 200 words. Answers shorter than that would either not have enough explanation or is likely to be superfluous and just scraping the surface. Note 2: Do not include the questions in your submission. Please include only your answers. 1. Consider a movie theatre. Describe briefly the features of the service package as it pertains to a movie theatre (There are five features. Please refer to the handout. Do not confuse this with 5 service characteristics). 2. What would be an example of a service qualifier, winner, and loser for a movie theatre? Why? 3. Other than making the ticket price cheaper, how can you increase the value to a customer wanting to watch a movie? Do you see it happening? Why or why not? What are some drawbacks of implementing your idea? Refer to the value equation in the handout. 4. Name at least two ways through which you can increase the complexity or divergence for a theatre business and two ways through which you can decrease the complexity or divergence. What are some challenges in doing so