Question 4 refers to the process by which the members of an organization envision its future and develop the necessary procedures and operations to carry out that vision. a) Value analysis b) Process reenginecring c) Strategic planning d) Concurrent engincering Qucstion 5 The ability of a car to start consistently in all types of weather and the lack of failure of electronic components is an example of the dimension of product design. a) reliability b) durability c) performance d) aesthetics Qucstion 7 The total time required by a company to deliver a finished product that satisfies customers' necds is referred to as the: a) product lead time. b) time signature. c) standard time. d) cyele time. Qucstion. 8 In services, customer satisfaction or dissatisfaction takes place during instances in which a customer comes in contact with an cmployee of the company. These instances are called: a) moments of truth. b) critical to quality moments. c) turning points. d) focal points