QUESTION 4 We use symbols in process mapping in order to Identify where the value is being added in a process Determine different types of activity help us consider how to redesign the process help employees visualise the process more clearly QUESTION 5 We can only designate one symbol for each process step True False QUESTION 6 Which of these would be most suitable for a process map in a process Swim lane Service blueprinting Standard process map Process chart QUESTION 1 Organisations are typically organised around processes rather than functions ( departments) True False QUESTION 2 Processes are only really at the detailed level in an organisation True False QUESTION 3 A process is A visual procedure for telling employees the correct/best way to carry out tasks to deliver an outcom Activity sequence that transforms inpts into outputs A means by which an organisation can see how work flows across departments A series of steps or actions which are are linked togoether in a dependant sequence to deliver an ou