Question $4$

When dealing with a customer who is gambling, when would a direct assistance strategy be more appropriate than an indirect assistance strategy?

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When a customer does not seem very chatty When a customer has been playing the or willing to engage in small talk same VLT for $60$ minutes

When a customer becomes disruptive or

When a customer has changed from one angry, or when a customer's activities cause machine to another several times problems for staff or other customers