Question: Question 41 (1 point) It is usually easier to explain complex products over the phone than face-to-face a) True Ob) False Question 42 (1 point)

Question 41 (1 point) It is usually easier to explain complex products over the phone than face-to-face a) True Ob) False Question 42 (1 point) Inside sales positions are hard to find because they are limited to only a few industries a) True Ob) False Question 43 (1 point) Inside sales positions are not for everyone, due to the excessive amount of travel involved a) True b) False Question 44 (1 point) A company purchasing an advertising campaign usually does so to make consumers think they are important a) True b) False Question 45 (1 point) "Fear of loss" is not a reason why people buy o a) True b) False Question 46 (1 point) The course material points out that people buy for a variety of reasons such as a) Desire for gain Ob) Comfort and convenience OC) Pride d) All of the above e) None of the above Question 47 (1 point) An excellent way to gather competitive information is to call them and pretend you are a customer looking for information about any new products or deals a) True b) False Question 48 (1 point) The best sources of competitive information are a) Internet Ob) Customers Oc) Publications d) All of the above Oe) None of the above Question 49 (1 point) The course material tells us that we spend over 60% of our day talking a) True b) False Question 50 (1 point) Most customers prefer the ISR to do most of the talking and get to the point a) True b) False

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