Question 41 (8 points) Opie's Getaway is regularly 90% occupied and the resort is busy! Answer one of the two questions below. Clearly identify which question you are answering. If you choose to answer both questions, I will award up to 8 extra credit points. Again, clearly identify which answer goes with with question. 1. Explain how empowering the staff at Opie's Getaway can lead to excellent customer service and provide one example. 2. Identify an example of a moment of truth at Opie's Getaway and describe how an employee can influence the customer perception of the experience. Book Air gos DDD # 3 $ 4. % 5 & 7 9 8 6