Question: QUESTION 43 In performing SWOT analysis, a. concerns about competitors in the future are included under Threats b. known best practices in customer service are

QUESTION 43 In performing SWOT analysis,

a. concerns about competitors in the future are included under "Threats"

b. known best practices in customer service are included under "Strengths"

c. economic forecasts favorable to the company are included under "Opportunities"

d. lack of brand loyalty among present consumers is included under "Weaknesses"

e. all of the above are correct

QUESTION 44 Procter and Gamble(P&G) assigned twenty of its employees to live nearand work at Walmart's headquarters, to improve the speed and reducethe cost of supplying P&G's products to Walmart stores.P&G most likely is trying to improve its:

a.customer relationship management (CRM) process

b.value-delivery network

c.quick response system

d.inbound logistics

e.matrix relationship with Walmart

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