Question: Question 47 (1 point) Internal Benchmarking is used to measure customer service levels 1) True 2) False Question 48 (1 point) It is prudent to

Question 47 (1 point) Internal Benchmarking is used to measure customer service levels 1) True 2) False Question 48 (1 point) It is prudent to hold a meeting when: 1) Major change is coming. Positive or negative 2) Rumors are circulating 3) Group input is needed 4) You need to address policy changes or sensitive subjects 5) All of the above

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