Question 5 (1 point) Listen is a planning activity? Anticipating the future Monitoring performance and making necessary changes in a timely manner Marshalling resources Grouping jobs into work units Motivating employees Question 6 (1 point) Listen A characteristic of frontline managers is that they are concerned with the interaction between the organization and its external environment responsible for translating the general goals and plans developed by strategic managers into more specific objectives and activities. called upon to be true organizational leaders. the organization's senior executives and are responsible for its overall management. directly involved with non-management employees, implementing the specific plans developed with middle managers. Question 7 (1 point) 1) Listen A component of Total Quality Management is punishing those who make errors increasing the number of steps in a process. reducing the number of steps in a process. O preventing defects before they occur. designing products for speed. Question 8 (1 point) Listen Sam's mentor advised him, "You not only must meet your goals, you must also manage your costs and keep them down by being that means using your resources wisely." efficient risk-averse repetitive fast collaborative Lower-level managers who possess skills are effectively able to complete daily activities and earn more credibility from their subordinates than comparable managers without them. technical decision making athletic conceptual mechanical are interpersonal and communication skills. Human competencies Decision making skills Conceptual skills Emotional competencies People skills