Question 5 [10] CASE STUDY Referring to the following case study (Samantha's Challenge), identify and critically discuss the approach that Samantha is taking to resolve the conflict on her team. For each point that you make, you MUST provide an example from the case study. Examples earn marks. Please do not simply re-type the paragraphs from your textbook; it will not receive any marks. SAMANTHA'S CHALLENGE Samantha is a project manager for a software development team. The team has been working on a new product for several months and it is now approaching the testing phase. However, there is a conflict between the development team and the quality assurance team about the testing process. The development team believes that the product is ready to be tested, while the quality assurance team is concerned about the quality of the product and wants to conduct additional testing before releasing it. The conflict is causing delays in the project timeline and increasing tension between the two teams. To handle the conflict, Samantha decides to bring both teams together for a meeting to discuss their concerns and perspectives. She encourages everyone to share their thoughts and ideas openly and to listen actively to each other. Samantha facilitates the conversation and helps the teams to identify areas of agreement and disagreement. She encourages both teams to focus on the end goal, which is to deliver a high-quality product that meets the customers' needs. Samantha was able to resolve the conflict between the teams, maintain a positive working relationship, and ensure the success of the project