QUESTION 5 10 points Save Answer We generally say that business owners feel that average flow time is most important operational metric in a business process. True False QUESTION 6 10 points Save Answer We define a process flow rate as the bigger of two things: the demand rate and the process capacity. True False QUESTION 7 10 points Save Answer The customer can be the bottleneck that limits the flow rate, and when this happens you may have a marketing problem, not an operations problem. O True False QUESTION 8 10 points Save Answer A resource pool has a single worker that must process every flow unit. True or false? The relationship between that resource's processing time and its capacity is that "resource capacity=1/(process time)." True False