Question: Question 5 (16) 5.1 Workplace conversations include positive and negative messages. Identify the following statements as positive or negative and explain your answer. (8) 5.1.1

Question 5 (16) 5.1 Workplace conversations include positive and negative messages. Identify the following statements as positive or negative and explain your answer. (8) 5.1.1 This is going to create a terrible problem. 5.1.2 Mary, could you please come to my office at 10:00? 5.1.3 Jonathan, why did you not say so immediately? 5.1.4 I know it is a new program that you have to use. Just be patient. 5.2 Conflict is inevitable in organisational communication. Briefly discuss four conflict resolution strategies that one can use effectively. (8)

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