Question: QUESTION 5 ( 2 0 Marks ) You are a marketing officer in a busy courier company and recently received complaints from customers who are

QUESTION

5 (20

Marks

)

You are a marketing officer in a busy courier company and recently received complaints from customers who are not happy with the quality of your company

s delivery van. You approach the CEO who agreed to replace the aging van. In the context of the above statements, provide a detailed account of stages that the buying centre will follow to resolve the issue.

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