Question $5(2$ points$)$

Tempo Corp was dealing with an upset customer who had ordered a sofa bed and was expecting it to arrive on the day before the customer was to have company over for a visit. The sofa bed did not arrive until three days after the company had left and the customer was upset since they paid extra to have the sofa bed delivered early. The sales department stated that the request for early delivery was placed and the shipping department did not notice the request before sending the item out for shipment. The organization failed to:

Coordinated effort

Determine the hierarchy of authority

Centralize the decision making

Divide the tasks and specialize