QUESTION 5 [20 Marks] Total Quality Management (TQM) is perhaps the most significant of the new ideas which have swept across the operations management scene over the last few years. There are two (2) reasons for this: first the ideas of TQM have great perspective attraction for many people - most of us want to achieve "high quality" and secondly, a TQM approach to improvement can sometimes result in dramatic increases in operational effectiveness. Choose an organisation that you are familiar with and crtitically analyse how quality is measured in the organisation