Question: QUESTION 5 3 A medium - sized e - commerce company is evaluating a new customer relationship management ( CRM ) system. The company's Chief
QUESTION
A mediumsized ecommerce company is evaluating a new customer relationship management CRM system. The company's Chief Operations Officer COO is inter but concerned about the high initial cost and the potential impact on their cash flow. The COO questions whether the system will deliver enough value to justify the investment, particularly given the company's recent financial struggles. The salesperson needs to present a detailed financial analysis that includes projected cost s revenue growth, and improvements in customer retention. True or False: The salesperson should offer a discount to the COO as an immediate solution to the cost O True
False
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