Question: QUESTION 5 Explain how the sentiment analysis could be used by Spar (South African supermarket) to improve customer service quality. Include the following: a.

QUESTION 5 Explain how the sentiment analysis could be used by Spar (South African supermarket) to improve customer service quality. Include the following: a. explain the nature and importance of customer service for Spar b. explain the importance of addressing knowledge gaps for the supermarket (Spar) c. explain how sentiment analysis of social media could be used by Spar (give at least six points)

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